Reliability based Customer Satisfaction Evaluation
نویسندگان
چکیده
منابع مشابه
Reliability based Customer Satisfaction Evaluation
The purpose of this article is to introduce the so-called Reliability based Customer Satisfaction Evaluation Method that is founded upon the evaluator functions using the approach of logistic-type evaluation. The scorecard based customer satisfaction measurement methods, which are widely used at Electronics Manufacturing Services (EMS) provider companies, were studied to draw conclusions on the...
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ژورنال
عنوان ژورنال: Periodica Polytechnica Social and Management Sciences
سال: 2010
ISSN: 1416-3837,1587-3803
DOI: 10.3311/pp.so.2010-1.01